Shipments and returns
Shipment of your parcel
Small parcels are generally dispatched within 2 working days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Bigger parcels are generally dispatched within 2 working days after receipt of payment and are shipped by means of a forwarder with tracking and drop-off with signature.Whichever is the shipment, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage or forwarder costs. Handling fees are fixed, whereas transport fees vary according to the destination and the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Your goods are on the way
As soon as you receive them, we ask you to check the parcels, both the packaging and the internal items, so that you can make your proper complaints (if any) in case something is lacking or damaged.
Warning! The simple general statement "subject to further check" is not valid under the law.
Thus, it will be necessary to make precise statements, by listing lacking or damaged products and using the attached packing list to do it. Then, within 3 days from delivery, such statements shall be confirmed to forwarder through registered letter with advice of receipt and you shall inform us as well.
What if the forwarder refuses to allow you to check the parcel?
Very often, forwarders do not agree with opening the parcels before signing for a delivery or else they do not want to wait, even if they are obliged to.
In this case, it is absolutely necessary that you write on the packing list that it was not possible to check inside the parcel. Then, sign it and inform the forwarder through registered letter with copy to this office about any damage that you found after checking the parcel.
What if a parcel is damaged?
- It is possible to reject all the goods ;
- It is possible to accept the good parcel/s and reject the damaged one/s. In this case, it is necessary to tick the items accepted on the packing list and make a list of your complaints on the forwarder ‘s documents.
What if a damaged parcel is not mentioned on the packing list?
If you accept a damaged parcel without indicating anything on the packing list or on the forwarder’s documents, we will not be able to replace it or refund you.
What if you receive a partial delivery ?
- It is possible to reject the whole delivery by writing on the packing list that one or more items are lacking;
- It is possible to open the parcels and check their content, accept the partial delivery by listing on the packing list what goods were received and/or lacking.
Warning! This control must be carried out with respect to the packing list attached to the goods sent: we are allowed to make different deliveries for one same order, depending on the fact that items can be kept in different warehouses. In this case, this will not be considered as a partial delivery since the rest of the goods is coming.
We are aware of the fact that the procedure can seem difficult to follow by the customer, however we would like to underline that all this is necessary to defend our customers’ interest and to allow this company to resend goods with no additional costs.
Right of withdrawal
In compliance with article L.121-16 and following of the Consumer Code, the client is entitled to 7 working days from order receipt to resend the items he/she does not like and to ask his/her money refund without penalties, with exception of the shipping cost.
Before resending the product, the client shall inform company WEBINOX in any possible way (telephone, mail). The product shall be resent in perfect conditions and using its original packaging. On the contrary, the right of withdrawal terminates and the parcel will be resent to client at his/her expenses.
Shipping costs in case of withdrawal
Any cost to resend the product in case of withdrawal will be payable by the client. In order to warranty your parcel track, we will be very grateful if you contact us before shipment.
WARNING, FOR ANY SHIPMENT TO THE ISLES, PLEASE CONTACT US