General terms of sale

The terms and conditions mentioned herewith are valid for all the deliveries made by Web-inox sas. No other different or former condition can prevail on these general terms.

The offers made by Web-inox sas are valid until expiration. Orders coming from customers are considered as valid and confirmed by writing. The prices and the products are available within the limits of the stocks of the suppliers. The pictures provided by the suppliers regarding their products are not contractually binding and they are entitled to change their products at any moment without notice.

Since purchases are made on-line, the customer’s agreement on these general conditions is given without signature, however we always advise customers to check the terms on the day of their purchase.

Unless proven otherwise, our IT records, kept in conditions of reasonable safety, shall be used as the proof of the communications, the orders and the payments occurred. The forms concerning the orders as well as the invoices shall be saved on a reliable and durable means that will be used at court as evidence in case of dispute or fraud. 

In order to put an online order, an account shall be opened and some personal details will be recorded. Web-inox sas reserves the right to ask customers for additional details if necessary.

The pictures and the technical details originate from documents issued by manufacturers and they are reproduced under their control and with their agreement.

Pictures and descriptions are not binding contractually and they are subjected to variation. Reproduction is forbidden.

The products presented are compliant with the European laws and regulations. For any purchase destined to export it is advisable to check the legal and tax regulation of the concerned Country.

The law regulating the contracts is the French law and the competent court is Blois (France). However, Web-inox sas is also entitled to sue customers before their court.

Web-inox sas undertakes to collect and use the customer details only to treat their orders and to make either marketing or market surveys. Web-inox sas will send details to suppliers within the ambit of the treatment of such orders.

If any customer does not agree that his/her details are used for internal purposes of the company, he/she shall inform Web-inox sas by e-mail to bureau@web-inox.com

Right of withdrawal: In compliance with article L.121-16 and following of the Consumer Code, the client is entitled to 7 working days from order receipt to resend the items he/she does not like and to ask his/her money refund without penalties, with exception of the shipping cost. Before resending the product, the client shall inform company WEBINOX in any possible way (telephone, mail). The product shall be resent in perfect conditions and using its original packaging. On the contrary, the right of withdrawal terminates and the parcel will be resent to client at his/her expenses.

Shipment of the goods:

Orders will be treated within 48 working hours from receipt of the order as well as of its payment. The average term to send the goods in France is 72 working hours.

Goods will be sent by post or through forwarder (with signature at receipt) according to the dimension of the parcel.

WARNING! DIFFERENT COSTS FOR ISLES, PLEASE CONTACT US

Your goods are on the way

As soon as you receive them, we ask you to check the parcels, both the packaging and the internal items, so that you can make your proper complaints (if any) in case something is lacking or damaged.

Warning! The simple general statement "subject to further check" is not valid under the law.

Thus, it will be necessary to make precise statements, by listing lacking or damaged products and using the attached packing list to do it. Then, within 3 days from delivery, such statements shall be confirmed to forwarder through registered letter with advice of receipt and you shall inform us as well.

What if the forwarder refuses to allow you to check the parcel?

Very often, forwarders do not agree with opening the parcels before signing for a delivery or else they do not want to wait, even if they are obliged to.

In this case, it is absolutely necessary that you write on the packing list that it was not possible to check inside the parcel. Then, sign it and inform the forwarder through registered letter with copy to this office about any damage that you found after checking the parcel.

What if a parcel is damaged? 

-       It is possible to reject all the goods;

 -       It is possible to accept the good parcel/s and reject the damaged one/s. In this case, it is necessary to tick the items accepted on the packing list and make a list of your complaints on the forwarder‘s documents.

What if a damaged parcel is not mentioned on the packing list?

 If you accept a damaged parcel without indicating anything on the packing list or on the forwarder’s documents, we will not be able to replace it or refund you.

 

What if you receive a partial delivery?

-       It is possible to reject the whole delivery by writing on the packing list that one or more items are lacking;

-       It is possible to open the parcels and check their content, accept the partial delivery by listing on the packing list what goods were received and/or lacking.

Warning! This control must be carried out with respect to the packing list attached to the goods sent: we are allowed to make different deliveries for one same order, depending on the fact that items can be kept in different warehouses. In this case, this will not be considered as a partial delivery since the rest of the goods is coming.

We are aware of the fact that the procedure can seem difficult to follow by the customer, however we would like to underline that all this is necessary to defend our customers’ interest and to allow this company to resend goods with no additional costs.

Shipping costs in case of withdrawal

Any cost to resend the product in case of withdrawal will be payable by the client. In order to warranty your parcel track, we will be very grateful if you contact us before shipment.


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